BasketballBuzz aim’s to provide quality editorial and customer service to our subscribers. Check out our Frequently Asked Questions? Should you have further questions or need additional help please contact us!
Subscriptions
Subscribing to BasketballBuzz.ca – Canada’s Basketball Magazine is as easy as a layup. We offer secure, convenient, flexible and multi-tier subscription options, making it easy for you to access BasketballBuzz.ca, Magazine including, premium paywall content, digital back issues in any format and digital medium you desire.
All subscribers get unlimited access to BasketballBuzz.ca including exclusive features dating back to 2005. Subscribers also enjoy an ad-free experience when visiting BasketballBuzz.ca.
- BasketballBuzz.ca makes it super easy to purchase a gift subscription for friends and family members. To gift a subscription, simply put a checkmark on the “Gift Subscription” checkbox and enter the recipient’s email address. After a subscription is purchased, an account is created and the gift recipient is e-mailed to notify them of the gift and instruct them to log in to BasketballBuzz.ca.
- Upon login, gift recipients are taken through an on-boarding process to set up account details, including the address for the subscription.
- Both the recipient and purchaser of a gifted subscription are able to suspend or cancel the subscription, view details of the subscription and its renewal orders via the My Account page, or change the shipping address.
Team subscriptions allow teams, organizations, and corporations to access premium content on BasketballBuzz.ca, including magazine and digital back issues.
One designated owner handles all billing and can share team access by inviting members via a public join link or email. The owner manages members from their account area, adding or removing them as needed for collective access to premium content.
Once you subscribe to BasketballBuzz.ca you will immediately gain unlimited access to premium and exclusive content, plus all archived content dating back to 2005.
BasketballBuzz.ca – “Canada’s Basketball Magazine” offers a combination of free, premium and exclusive digital, video and print content through our magazine, website and mobile apps. Having a BasketballBuzz Account is your first step to gaining access to exclusive content while giving you the ability to find, share and discuss your opinion by commenting on posts/articles/features and taking advantage of amazing deals and discounts on exclusive Canadian basketball items from our online shop and events.
If you’ve subscribed but still can’t access premium content, your browser may be loading an older version of the site due to caching issues.
How to Fix It
🔹 On Desktop:
- Perform a Hard Refresh: Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac).
- Clear Browser Cache: Go to settings and clear cached images and files.
🔹 On Mobile:
- iPhone (Safari/Chrome): Go to Settings > Safari > Clear History and Website Data, or in Chrome, tap Settings > Privacy > Clear Browsing Data.
- Android (Chrome): Tap Settings > Privacy > Clear Browsing Data > Cached images and files.
If issues persist, log out and log back in or contact Customer Support under Account > Support.
BasketballBuzz.ca makes it easy for you to manage your subscriptions by providing you with full access to your account, including subscription details, ability to, update address and billing information. Simply log in to your account.
We take security very seriously at BasketballBuzz.ca. Our entire site runs on a Secure Socket Layer (SSL) additionally, we use authentication features like two-factor authentication, and secure cookies giving our users, subscribers and shoppers peace of mind to browse, subscribe and shop knowing that your private information is protected by today’s top web standards on top of our rigorous daily monitoring by our IT specialists.
Inline with our rigorous security policies, we take data and privacy extremely seriously. BasketballBuzz.ca has developed a clear and easy to understand privacy policy. Additionally, BasketballBuzz.ca is fully General Data Protection Regulation GDPR compliant with European privacy laws.
BasketballBuzz.ca makes it easy for you to manage your subscription by providing you with full access to your account details. Subscribers can also manage their own subscriptions. With the My Account > View Subscription page, subscribers can suspend or cancel a subscription, change the shipping address or payment method for future renewals and upgrade or downgrade their subscription.
Monthly subscriptions can be cancelled at any time. Cancelled accounts do not get charged going forward. We do not offer refunds on the unused portion of the cancelled month.
Annual subscriptions can be cancelled at any time. Please contact us if you would like to be reimbursed for the whole months remaining on your annual subscription.
For more details, checkout our complete refund policy for subscriptions, products and events.
At BasketballBuzz, we are committed to delivering award-winning customer service to our subscribers. If you have any issues with your subscription—such as activation, billing, account access, or content availability—you can easily log into your account and open a support ticket under Account > Support.
Our team is dedicated to resolving inquiries as quickly as possible, with response times typically within 24-48 hours. If you cannot access your account, please reach out via our support page.